National Locksmith Service

0800 210 1010

Privacy Policy

Privacy Policy

 

Last updated: December 19, 2023

 

This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your information when you use our Service. It details your privacy rights and how the law protects your data.

Interpretation and Definitions

 

Interpretation

 

Words with initial capitalisation hold specific meanings defined below, whether in singular or plural.

Definitions

 

For the context of this Privacy Policy:

  • Company: Refers to LockFit Ltd, located at 12 Beacon Close, Anslow, Burton-On-Trent, England, DE13 9UF.
  • Cookies: Small files stored on your computer or device by a website, containing browsing history details.
  • Country: Refers to the United Kingdom.
  • Device: Any tool enabling Service access, like a computer, mobile phone, or digital tablet.
  • Personal Data: Information relating to an identified or identifiable individual.
  • Service: Refers to the Website.
  • Service Provider: Natural or legal persons processing data on behalf of the Company.

Collecting and Using Your Personal Data

 

Types of Data Collected

Personal Data

While using our Service, we may request certain personally identifiable information to contact or identify you. This includes:

  • Email address
  • First and last name
  • Phone number
  • Postal code
  • Usage Data

Usage Data

Automatically collected during Service use, it may include:

  • Device’s Internet Protocol (IP) address
  • Browser type and version
  • Pages visited, time, and date of visit
  • Time spent on pages
  • Unique device identifiers and other diagnostic data

Tracking Technologies and Cookies

We utilise Cookies and similar tracking technologies for Service activity tracking and information storage. The technologies include:

  • Cookies or Browser Cookies: Essential for Service functionalities. You can manage Cookie acceptance via browser settings.
  • Web Beacons: Small electronic files used for statistical purposes, e.g., page visit counts.
  • Google Ads tracking: We use Google Ads tracking to monitor user interaction and improve our advertising campaigns.
  • Google Analytics tracking: We use Google Analytics to monitor website performance.
  • MS Clarity: We use Microsoft Clarity to improve and monitor user experience.

Please review our Cookies Policy or Privacy Policy’s Cookies section for more information.

Use of Your Personal Data

The Company may use Personal Data for purposes like:

  • Providing and maintaining the Service
  • Managing Your Account
  • Contractual performance
  • Contacting You for updates or informational communications
  • Offering news, special offers, and information similar to your interests
  • Handling requests, business transfers, and analysis purposes

We may share Your personal information with Service Providers, affiliates, business partners, and other users based on specified conditions.

Sharing of Data with Local Locksmiths within our Franchise Network

We prioritise the the security and privacy of our users’ data. As part of our commitment to providing the best locksmith services, we may share certain information with more localised locksmiths within our franchise network. This sharing of data aims to connect you with the nearest locksmith professional for expedited and efficient services.

The information shared with these local locksmiths includes, but is not limited to, contact details and location data. Rest assured, we only share the minimum necessary information required to facilitate the locksmith services requested.

Our franchise network adheres strictly to the regulations outlined in the General Data Protection Regulation (GDPR). Any sharing of data with these local locksmiths is conducted with the utmost confidentiality and is solely for the purpose of delivering the locksmith services you require.

Retention and Deletion of Your Personal Data

We retain Your Personal Data as long as necessary for the purposes stated in this Privacy Policy. You can update or delete Your information through by contacting us at [email protected]

Disclosure of Your Personal Data

We may disclose Your Personal Data in various circumstances, including business transactions or legal requirements.

Security of Your Personal Data

While we employ commercially acceptable means to protect Your Personal Data, we cannot guarantee absolute security.

Children’s Privacy

Children’s Privacy Our Service does not address anyone under the age of 13.

We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers. If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

 

 

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 

Changes to this Privacy Policy

We may update this Privacy Policy periodically, notifying You of changes before they become effective.

 

Contact Us

If You have any questions about this Privacy Policy, please contact us at 0800 210 1010.

LockFit